Insights

Customer engagement technology selection guide

GUIDE | December 08, 2022

Authored by RSM US LLP


The customer engagement software market is growing quickly and encompasses many vendors, with applications ranging from customer relationship management systems to specialized workflow automation tools. Our new selection guide is designed to help your company evaluate some of the most popular customer engagement systems from vendors such as Microsoft, Salesforce and ServiceNow, so you can choose the right solution that meets your needs and supports your unique requirements.

Our guide provides several helpful insights to help guide your software selection journey, including:

  • A customer engagement technology readiness questionnaire
  • Common software selection pitfalls
  • Why modern customer engagement technology has the power to transform
  • Tips for selecting the right technology
  • Industry research and platform analysis
  • How to select the right implementation advisor 


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This article was written by RSM US LLP and originally appeared on 2022-12-08.
2022 RSM US LLP. All rights reserved.
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